FAQs / Return Policy

Top FAQs

 

How long will it take to get my order?

It depends on where you are located. Items are shipped within 24-48 hours depending on the time/day of the order.  Orders processed here will take 4-7 business days to arrive. Delivery details will be provided in your confirmation email. Please contact us if you have any specific requests. 

 

 

What shipping carriers do you use?

We use all major carriers and local courier partners. Usually, we use standard USPS unless otherwise requested. 

 

 

Do you ship overseas?

We currently ship to Canada and US only. However, please contact us and we can see if we can work something out. 

 

 

Can I return or exchange my product?

We always aim to make sure our customers love our products, but if something isn't working out, we offer an exchange or store credit within 10 days of purchase as long as the item is in new condition, not worn, and tags are attached. All Sale items are final (sale includes anything put on sale by Surf + Sand and/or if a promo code was used). Just contact us directly and we’ll take you through the process. (hello@surfandsand.co)

Please note: 
We do not accept returns on hats, sunglasses, or jewelry.  We do not accept returns on beauty, skincare, or wellness products due to health safety regulations. 

Gift cards are nonrefundable. 

 

What are your promo code and sale item policies?

Promo codes that are provided are to be used as noted per each promo code. 
Promo codes will not apply to all items in the store as some products aren't valued with promo codes (for example:  Fine Jewelry, Left On Friday). 

All Sale items are final (sale includes anything put on sale by Surf + Sand and/or if a promo code was used). 

We do not allow for price adjustments on full sale items. 

 

Can I sign up for your newsletter?

Yes! Just send us a note here, and you’ll be added to our subscription list. You’ll be sent updates, private events, exclusive offers, and much more.

 

How do I get my brand in your store?

We would love to work together! We currently are looking for brands that offer sustainable processes, small-batch, and or bespoke. We would love to connect, please email us directly: partnerships@surfandsand.co

What other partnerships do you offer?

Are you an artist, brand, or nonprofit? We would love to partner together! We offer pop-ups, events, donations, and co-branded opportunities. Please email us directly at: partnerships@surfandsand.co and tell us a little more about yourself.